Santa

Frequently Asked Questions


Will THE Santa be there? 

Yes! We are so thankful to have the one and only Santa Chris back again this year. Our Santa scene will be different this year, but Santa himself remains the same. Mrs. Claus will also be back this year! 


Do I need to book an appointment? 

Visits with Santa are on a walk-in basis only this year. 


How much does it cost to have photos with Santa? 

Professional digital photos are free of charge, as a gift to you from Centenoka Park Mall.
Professional prints will be available to purchase through the online gallery, starting at $22. 

If you wish to give to a local non-profit group, Mrs. Claus will be collecting donations. The donation amount is completely up to you, is not a requirement in order to have photos taken, and has no bearing on how many photos you will receive. 


Can we do more than one photo? 

Absolutely! We'll be mindful of the others waiting for their visit, but we are not in a rush. If you need a couple of different photo configurations for your family, this is perfectly fine.
Children are welcome to chat with Santa and photos may be taken during this time too. 


How do we receive our photos?

You will be provided with a QR code that accesses just your photos. You can also go to the Santa gallery on a computer and punch in your code. ​


Can I take video on my phone while my kids have their photos done? 

Please do! We'll be taking some behind the scenes videos too. 


Is there an age limit for photos? 

No way! Bring the newborns, bring the octogenarians, bring the teens! Santa loves visiting with everyone. 


Are pets allowed to visit Santa? 

Due to some issues with pets in previous years, we are requesting that our furry friends visit their favourite pet store for holiday photos. We promise that they're still on the nice list! 


What happens if my child is upset by Santa? 

If you think your child might be unsure about visiting this stranger, lead by example. Walk on up to Santa and greet him like an old friend. Sit down and chat. When you model that this person is safe, your child will likely pick up on that energy. We are not in a huge rush; it's okay to take some time to settle in. And if they are still feeling nervous, take a walk around the mall and come back later. 
We want this to be a wonderful memory and something that your children look forward to each year. Santa will not restrain children who don't want to sit with him.​ Adults, this might mean that your children need you to be in the photo with them, so come prepared! 

Is Santa's area accessible?

Centenoka mall has made changes to Santa's area to improve accessibility for visitors with mobility restrictions. The space will be set up approximately two weeks prior to Santa's arrival if you wish to check it out in advance. 


How do photo packages work? 

Digital downloads will be loaded into an online gallery within 24 hours. (With attempts for same-evening availability.) Add your free digital photos to your cart, checkout and download your photos!  
Professional prints will be available to purchase through the online image gallery. Pick up will be at the mall during the holiday season, during the specified times. Print pricing will start at $22, with payment being made online by credit card or etransfer. The deadline to order prints is 6am on December 21.
Your digital images will be available to download free of charge, and you are also welcome to make your own prints from these if you prefer.


Do I need to keep the info sheet that I receive after photos? 

YES! This info sheet contains your unique QR code and passcode to access your photos. Take a photo of it before you leave from your Santa visit.
If you lose this sheet, the photographer may or may not be able to find your images, and the timing of that retrieval will not be the speed of magic reindeer. Protect that sheet like you would protect the last sugar cookie! 


When will the photos be uploaded? 

My goal is to have each day's photos uploaded within a few hours of departing from Santa. Please keep in mind that I am only human, and that technology is a wonderful thing when it works properly; your patience with any delays is appreciated. If there are any major delays, they will be communicated on social media, as well as in a pop up message on the photo gallery page. 

What is the refund policy? 

Donations do not go to the photographer and are non-refundable. 
Print orders are final sale, but with a quality guarantee. If there are any flaws in your prints, I will take them back and reprint them for you. 


When can I pick up prints? 

Print orders can be picked up during Santa times. I will be at the Santa area half an hour before photos start in order to set up, and for about 20 minutes after photos end. Set up and clean up time will be the best time to pick up in order to avoid waiting in line.
The final pick up option will be 3pm on Sunday, December 21.


What happens if I forget to pick up my print order? 

You can pay for shipping (insured and tracked, approximately $30) or you can pick them up next year. 


How will our photos be used? 

When you check out with your free downloads, you'll have the option to grant usage of your images. If I don't have permission from you, your photos will be kept private. 
Please note that there will be another photographer on-site on December 6th to photograph the caroling and behind the scenes photos for the mall. 


I still have questions. Who do I contact?

Please email santa@ihanaimages.ca