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Please note that I will be away from my computer until September 25 and will have limited access to my email and phone until that time. I promise that I will get back to you as soon as I am available. 

If your student has misplaced their image code, please contact the KCS office. For security reasons, I am not able to provide photo access information for student photos.

If you are ordering additional photo products beyond the prepaid digital image, and are paying by interac e-transfer, there will be a delay on your download(s) being available as the system will think that you owe money until I am able to input the payment. If you would like to have a copy of your digital images to use immediately please create an additional new order for the download without any add-ons. 

The dates listed below are scheduled in advance based on best estimates of usual turnaround times.
Any changes to these dates will be updated here, and communicated with school administration.

 * September 9: Photo Day for Grades K-3 and 10-12 *
* September 10: Photo Day for Grades 4-9 *
* September 13: Photos Available Online *
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* September 25: Photo Day for Preschool T/Th Class *
* September 26: Photo Day for Preschool M/W/F Class *
* September 29: Preschool Photos Available Online *

* September 30: Last day to sign up for retakes *
* October 2: Retakes, Missed Photos, and Group Photos *
* October 3: Retakes and Group Photos Available Online *

* October 6: Rush Print Orders for Thanksgiving are Due *​​​​​
* October 15th: Print Orders are Due *
* November 14th: Print packages delivered to the school by this date *

* The class will come outside together for their photos *
* Each student will be photographed individually *
* The number of images captured will depend on your selected package *
* Smiles and laughs will be encouraged, but are never forced *
* The class will return to regular activities *
* Students will receive a code for easy and private online access of their individual photo *
* Group photos will happen in October. Save your code for these too! *

* Choose solid colours or classic patterns that compliment your child and make them feel great *
* We will be outdoors - green clothes may create camouflage *
* Neon can reflect on the skin and is best avoided *
* Keep comfort in mind for both movement and temperature. Morning temperatures are cool! *
* Hats and hoods tend to block the face and aren't ideal for photos *
* Transition lenses will look like sunglasses outside - please see below for options *

 * Choose a hair style that both you and your child love *
* Choose clothing that doesn't easily wrinkle through the day *
* Check for pet hair, food crumbs, or stains on clothing before school *
* Send hair supplies to school with your child if quick touch-ups will be needed *
* Have a conversation with your student ahead of time regarding personal grooming *​
* Your photographer will not be fixing hair, cleaning food from faces, etc *
* For students who wear makeup, your daily look is perfect *​

 * Brush and floss your teeth *
* Use the mirror and wipes to check your face for food, dirt, and other muck *
* Think of a joke or something silly *
* Be yourself and have fun *

 * Photos will be loaded into an online gallery system on this website *
* From the main menu, use the Find My Photos feature with your unique access code *
* Or scan the QR code to go straight to your photo(s) *
* Digital downloads have been pre-arranged with the school and will have a $0 fee. Add your digital file to your cart. *
*If you are not happy with the image and need retakes, do NOT add it to your cart. Email your photographer. *
* Add any additional prints to your cart *
* Complete check-out *
* If you are only ordering your digital file, you should have a $0 balance *
* Digital files will be available to download through your completed order *
* Prints will be delivered to the school as a group. Don't miss the Oct 15 order deadline! *

Will all of the students be photographed on photo day?

Yes. All students in attendance will be photographed individually, as well as in the class and all-school photos.



What is the cost? 

The digital downloads of individual photos have been pre-arranged through the school. There will not be an additional fee from the photographer to receive the digital download.
You will be able to purchase additional prints of individual photos if you like, starting at $14.


We have family visiting over Thanksgiving. Will my prints be ready by then?

Rush print orders are due by October 6th and will be delivered to the school prior to Thanksgiving weekend. 
Please note that only photographic prints are available for rush orders. Any other items (key tags, buttons, magnets etc) will be delivered separately from the prints, along with the bulk delivery to the school in November.



How can I use the photo(s)?

School photos include a personal use license. This means that you can make your own prints through a printer of your choice*, use the photos in family calendars, post them on your social media, email them to family members, etc. 

*The photographer has no control over, and is not responsible for, the quality of prints made through outside sources.  

Images may not be used commercially or submitted to contests or other organizations. In the case of young people, commercial use for school photos could look like modeling, acting, other other talent portfolios, use by junior sports teams, use as a headshot for a place of employment, use on a social media channel that is designed to earn income, etc. 
If you have any questions about usage, please reach out to your photographer. 



I forgot to order a class photo. Can I still do that? 

If you didn't order a class print through KCS, you will be able to do so through the online gallery after photo day. The cost will be $10 plus taxes for a 5x7 print. Don't miss the October 15th order deadline!
If you aren't sure if you already ordered a class print, you can check your photo receipt from KCS. And if you're still not sure, check with the KCS office. 



What time will photos be taken at?

The exact time for each student's photo is not set. If your child has appointments on photo day, please coordinate with the office for schedule to ensure that they aren't missing out.



What will the images look like? 

We are planning to work with the natural outdoor environment of the school and schoolgrounds. Ideally, the weather will be lovely. If it is very cold, rainy, or windy we will likely postpone, or potentially move inside.

I usually compose school images to include approximately half to two-thirds of the body; I know that photo day outfits are often a special selection. Feet and footwear are usually not showing in the images, however if you have selected a multi-pose package and your child wants a silly upside down photo, you may be seeing their mud boots in it.
The images used for school ID and yearbooks will be a tighter and more traditional crop, highlighting your child's face.

As we are working with a wide range of unique personalities, I can't guarantee what your child's specific image is going to look like. My goal is to have them feeling relaxed and comfortable. If you have additional questions about this, don't hesitate to reach out.



My child wears transition lenses. Will this be an issue?

As our photos will be done outside, transition glasses will have some level of tint. Here are some options, starting with ones that will provide the best results. 

1. If your child has a secondary pair of glasses without tint, use those for photos. 
2. Visit your eyewear specialist and ask if it's possible to pop the lenses out for photos. This gives the look of the frames without the tint or reflection. This is often easy to do, but please consult with your eyewear specialist. *
3. Find a pair of dollar store readers with frames that you like, and remove the lenses. *
4. Keep the glasses in a pocket or other dark space until the last moment.
5. Arrange for photos to be taken inside. Please email selina@ihanaimages.ca

* if the glasses are helping to correct eye placement/direction, this option will not work for you. 


Do you do touch-ups on images? 

I will remove small temporary skin blemishes that I feel distract from the image. If I'm unsure if a spot is a bug bite or a permanent mark, I will leave it. Feel free to reach out if I've missed something. 
I will not be editing frizzy hair, wrinkled clothes, mucus, food on faces, etc as part of standard editing. These can be added on for an additional fee through the image gallery. I do not edit birth marks, freckles, moles, vitiligo, etc on children.


What if my child is away that day?

If your child is away on photo day, we will cross our fingers that they are well and back to school on retakes day. 


Will retakes be available? ​

If you receive your image gallery and you are truly unhappy with the image, do NOT add the image to your cart or download it! Contact me directly so that we can discuss. Once you have checked out with your image, retakes will incur a new booking fee. 


What happens if photo day is postponed?

If photo day needs to be postponed or cancelled due to miserable weather, force majeure, or circumstances on my end, you will receive communication through the school.


How will my child's images be used? 

KCS will have access to the images for school files, yearbooks, slideshows, class projects, website use, etc within their usual school image sharing permissions. 

As far as the photographer's use of the images goes, that's up to you! When you complete your order, you'll be prompted to choose the image sharing level that you are comfortable with. This will allow you to provide me with permission to use your child's likeness, or you can opt to have these images kept private. Until I have consent from you, my default is to keep images private.

What happens if I miss the print order deadline or forget to download my images?

Your image downloads will be available for three months. Please download them and back them up to an independent media source. Requests for archive retrieval after three months are not guaranteed and may incur a fee. 
Print orders after the group order deadline will be at a higher rate, and may incur shipping fees. 

I still have questions. Who can I talk to? 

Please reach out directly to your photographer, Selina. 
Email: selina@ihanaimages.ca
Phone/Text: 250-804-8778